If you can't connect to the iTunes Store. If you can't connect to the iTunes Store on iPhone, iPad, iPod touch or on a computer, check your iOS settings and your Wi-Fi, internet, and network connections.

If you can't connect to the iTunes Store, you may see one of the following alerts:
"Can't connect to the iTunes Store. An unknown error has occurred."
"Your iTunes Store request failed. The iTunes Store is temporarily unavailable. Please try again later."
"iTunes was unable to connect to the iTunes Store. Make sure your network connection active and try again."
"The iTunes Store request failed. This network connection cannot be established. An error has occurred in the iTunes Store. Please try again later."
Preparation
Make sure you can access the Internet from your computer or device.
Make sure your computer meets the minimum system requirements iTunes.
Make sure your operating system is up to date.
Mac: From the menu bar at the top of your computer screen, choose Apple () > Software Update to check for available updates for computer.
Windows: visit the Center webpage windows updates Microsoft company.
Troubleshooting

On Mac computer or PC
On an iPhone, iPad, or iPod touch
If you can't connect to the iTunes Store on your iPhone, iPad, or iPod touch, follow these steps.
Make sure the date, time and time zone are set correctly. Go to Settings > General > Date & Time. The list of time zones for your time zone may show a different city.
Make sure you have the latest installed iOS version. Go to Settings > General > Software Update to check for updates. You can also connect iOS device to iTunes and select "Update" on the "Overview" page of the device.
Make sure you are within range of the router or base station WiFi. If you are using a connection cellular network, make sure cellular data is turned on in Settings > Cellular. When connected to a cellular data network, large purchases may not be downloaded. You may need to connect to WiFi networks to download programs, videos and podcasts.
Make sure you are connected to the Internet. For help with connecting to the Internet, see your device's user guide.
Check if other devices, such as laptops, can connect to the Wi-Fi network and access the Internet.
Turn off and on again wifi router to reset its settings.
If that doesn't solve the problem, learn what to do if your device won't connect to Wi-Fi.

On Mac or PC
If you can't connect to the iTunes Store on your computer, access may be blocked by a software conflict or by your ISP. To fix the problem, try the following steps.
Mac
Make sure it's installed latest versions iTunes and Safari.
Firewall settings may prevent you from connecting to the iTunes Store. Learn how to set up a firewall.
Connection errors are sometimes caused by keychain issues. To reset the Keychain, use Keychain First Aid.
If you receive a specific error message, get further help to resolve the issue.
If the steps above do not solve the problem, contact your ISP and make sure these ports and servers are enabled for your network.

10.08.2017

A common problem for device owners Apple often there is an error when connecting to the services of the same name, be it the App Store, iTunes Store or iBooks Store.

The messages displayed on the screen may vary, but, as a rule, the causes of all these errors are similar. Message examples:

• "Unable to connect to iTunes Store"
• "Can't connect to the iTunes Store. An unknown error has occurred"
• "The iTunes Store request failed. The iTunes Store is temporarily unavailable. Please try again later"
• "iTunes was unable to connect to the iTunes Store. Make sure your network connection is active and try again"
• "The iTunes Store request failed. This network connection cannot be established. An error has occurred in the iTunes Store. Please try again later"

General Solutions

First of all, regardless of the problematic device, you must complete the following points.

Method 1: Checking the Internet connection

The most common reason is the lack of connection between the device and Apple servers. First of all, make sure that the device is connected to the Internet.

Open any website in a browser. If there is no connection, if you are connected to the Internet via Wi-Fi, restart your routing device (router, switch, etc.). Check its settings: the router software should not block access to Apple servers and ports. If you are using a public network (in public places, schools, offices, etc.) and do not have access to router settings, contact your network administrator. If the settings are in order, but there is still no Internet connection, contact your provider.

Method 2: Check the Status of Apple Services

Sometimes the connection error is not caused by a problem on your side, but on the Apple side. To exclude this option, check the status of the company's services in your country at the link.

Method 3: Checking the set date and time

Incorrect date and time on the device may cause a large number errors, especially those related to connecting to remote servers. You need to make sure that these parameters are correct for your time zone.

Method 4: Login again

Sometimes all you need to do to resolve an issue with accessing Apple services is to simply sign out and sign back in to your account.

If after logging out of your account it turned out that you cannot remember your password, use the recovery service by clicking on the appropriate text.

Additional Solutions

If all of the above do not work, follow the steps below. additional instructions(based on your device type).

Mobile devices (iPhone/iPad/iPod)

In case of use cellular communication To access the Internet, you need to check the following:

It is also worth noting that when using a cellular connection, problems with loading heavy objects are possible. For this purpose, it is better to use a Wi-Fi connection.

Computer (Mac)

Check your default firewall settings. Although it is set by default to automatically skip all connections from Apple programs, there are cases of accidental or deliberate changes to the settings. Help decide this problem may reset the cache of approved certificates.

Computer (Windows)

First of all, make sure that the computer has third party programs, controlling network traffic (firewalls, antiviruses, etc.). They, along with standard tool may block the connection to Apple servers. Disable all software that controls network connections(and also turn off the proxy connection if used) and check if the problem is resolved. If the answer is yes, you need to make changes to the settings of these programs, adding permission to connect to the App Store, iTunes, etc., or leave them disabled.

If all the manipulations specified in this manual did not help solve your problem with accessing the iTunes / App Store, you need to contact the official

When attempting to create an Apple ID for their iPhone or iPad, or attempting to purchase any digital product from iTunes, the user may receive the error message "For assistance, contact iTunes support: www.apple.com/support/itunes/ www. Trying to start getting an ID first leads to a similar result, forcing the user to guess as to why the problem is occurring. In this article, I will explain what this error is, what causes it, and how to fix the “Contact iTunes support for help” error on your PC.

Causes of an error on iOS

This problem is international in nature, and is observed in many "Yabloko" around the globe (the English version of the message - "for assistance contact itunes support ..." is found no less regularly).

According to indirect data, the occurrence of this error in most cases is associated with IP filters that are installed by Apple on unreliable IP addresses of individual users (for example, incorrect registration was previously carried out from these IPs with incorrect data entered, there were problems with the payment card and so on).

Also, the cause of this error is a standard failure on the Apple servers, which also sometimes happens.

How to Fix "Contact iTunes Support for Help" Error

A solution to the "contact iTunes support" issue might be as follows:

1. Change your IP. Try to register and get your Apple ID not with your standard provider and Internet connection, but somewhere else (in the city center with free Wi-Fi, in some Internet cafe, at work, at the university, etc. Further);
2. Contact Apple Support https://getsupport.apple.com/ as advised in the error text. Follow this link, select your current location (for example, Russia), select the device for which you need help - "Apple ID and password" - "Create an Apple ID and password account". Here, select a communication method, for example "Schedule a call".
   

   Then decide on the day and time of the future call, enter your details and phone number, write down the access code (if any), and wait for a call from a specialist.

   
   Enter your details and wait for a call from a company specialist

3. Use a system bug. The third of these methods does not always work and not for everyone, while there were users for whom it worked. After the error I am considering appears on the screen, quickly tap on the "Next" button at the bottom of the screen, and if you are patient and lucky, you will be able to complete the registration of your Apple ID.

1. Use US data when registering an Apple ID. When the error I'm considering appears, do the following:
2. Open the App Store and sign out of your current account. On the "Selection" tab, go to the very bottom, and, tapping on our login, click on "Exit".
3. Go to the search tab, search there free app, for example, let it be "Youtube". Click on “Get” (get), in the menu that appears, click on “Create Apple ID”.
4. Choose a country United States"(USA). Accept license agreement by clicking on "Agree".

Enter data for registration:

1. Email (Email). Here it is better to choose the world mail services, let it be Gmail.com (mail from Google).
2. Password(password) - a combination of Latin letters, numbers, and a special character;
3. security info(security information) - here you need to specify security questions and answers to them (remember both, they may be needed when recovering your password);
4. Specify the date of birth(better than your own or a loved one, so as not to forget if you need to recover your password)
5. In the column " billing information” (information on billing) select the payment method “None”, and tap on “Next”.

Now you need to enter a real US address and phone number. It is better to take some real address from the state of Florida (there are no taxes on purchases made in the "App Store").

Enter the following details, all in English:

1. Street (street);
2. City (city), for example "Tampa";
3. State (state) - FL (Florida);
4. Zip Code (index) - Florida has 32830;
5. Area code (city code) - for Tampa it is 813;
6. Phone (telephone) - the last ten digits are needed.

This data can be taken, for example, by searching Google Maps for some object with the specified data (hotel, university, or something else like that).

After entering these details, you will be taken to the verification screen. Check the email you provided earlier and follow the link from Apple's confirmation email. If your application (in this case "YouTube") starts loading, it will mean that the Apple ID has been successfully created.

Conclusion

In this article, I have reviewed the error “Contact iTunes support for help”, and various options for solving it. I recommend that you try the method of obtaining an Apple ID, which I described above, change your IP, and also contact Apple support, which will try to help you fix the dysfunction described above.

Good time! As I have repeatedly noted, every user of devices from the company from Cupertino must have an Apple ID account. Yes, there should be - simply obliged! However, sometimes already during registration, various errors occur that prevent the creation of this identifier. What to do? Do not register anything and use the device "as is", thereby depriving yourself of the pleasure of using the gadget to its fullest?

The correct answer is no, no, and again no. It is imperative to deal with problems, and today's article is just devoted to why an Apple ID may not be created and, most importantly, what to do in this case. Ready?

Come on, let's go! :)

The most common mistakes when creating an Apple ID

In fact, there are not so many of them, because the process of registering an identifier is quite simple, but these are the most common:

As you can see, almost all errors are due to ordinary inattention. Although there is one more and it is worth talking about it in more detail.

Free account limit activated on this iPhone

A wonderful message that can be found already at the activation stage account. That is, the creation succeeds, but the login still fails. Most often, such an inscription can be seen if someone used the device before you ().

Why is this even happening? Because the "apple" company has set a limit on the number of accounts that can be activated from one iOS device. Why she did this is not clear, but the fact remains - more than three is impossible.

But there is a way out and here's what you need to do:

1. If you are using a computer with operating system Mac, you can fix it in the iCloud settings on the PC itself. Enter your account information - it is successfully activated, now you can use it on your iPhone or iPad.
2. Look for another iOS device. As you find, log out of your account on it (settings - iTunes Store, App Store - exit). Enter your data, Apple ID is activated and you can use it already on the gadget where the limit of free accounts was previously reached.

Perhaps these are the main points that may interfere with the creation of an Apple ID. And as a rule, if you take them into account, then everything will go “without a hitch” and will be registered without failures. However, if even after reading you still can’t do it, then write in the comments, we’ll figure it out!