Every self-respecting and customer-respecting company has its own round-the-clock help center. Of course, MTS is no exception. Each subscriber of this operator can contact a customer support specialist free of charge at any time. By calling the help center you can get an answer to almost any question. The problem is that many simply do not know how to call the MTS operator. There are several numbers that allow you to contact a support specialist. All of them are free and available around the clock.

You can call the MTS operator using one of the following numbers:

• 0890
• 8 800 250 08 90
• +7 495 766 01 66 - number for communication with the MTS operator in international roaming;
• 8 800 250 09 90 - support service number for corporate clients;
• 0 800 400 000 - (free call from any number) or 111 (only within the MTS network) - MTS Ukraine contact center;
• +375 17 237 98 98 - MTS Belarus operator number.

As you can see, the MTS support service provides for a fairly large number of numbers. Before calling the MTS operator, we recommend that you read this article in full. The fact is that when you call any of the above methods, you will not hear the answer of a specialist. Initially, you will be taken to the automatic voice menu, then you need to enter a certain combination of numbers, and only after that you can ask your question. It is worth noting that it often takes a long time to get a response from a specialist. We will tell you how to contact the operator faster, as well as consider alternative ways to contact the support service.

How to call the operator MTS Russia

MTS provides its services in several countries, for example, in Belarus and Ukraine, but the largest number clients is located in Russia. That is why Russians most often think about how to call an operator on MTS. If you purchased an MTS SIM card in any region of Russia, then the numbers below will help you get advice from an MTS help center specialist. Unfortunately, there is no single number that will allow you to contact the operator for free from any number and anywhere in the world. Therefore, you need to know all the help center numbers and their purpose.

Before contacting the operator, you should try to solve the problem yourself, of course, if possible. For example, if you need to learn how to disable MTS subscriptions, you can read our separate review. Also on our site there are many other useful articles that will help you avoid the need to waste time waiting for an operator's response. Also, do not forget that the number can be managed through your personal account, by the way, we will return to this issue, but for now let's move on to the main topic of the article.

MTS Russia operator numbers:

• 0890 - only for calls from MTS Russia numbers;
• 8 800 250 08 90 - multi-channel federal number (you can call from the numbers of any operators and home phone);
• +7 495 766 01 66 - number for communication with the MTS operator in international roaming.

That is, if you call from an MTS number, then you can use a short number to contact the operator 0890 , if you need to contact a specialist from a city or other mobile operator, then the number must be appropriate (see number above). If you are abroad, then you need to call the number +7 495 766 01 66 , the only way you can communicate with a help center specialist and not pay for the call.

It is worth noting that despite the difference in numbers, all of them allow you to get through to a single voice menu, that is, a direct connection with a specialist will not happen immediately. To hear the voice of a living person, you will have to listen to an autoinformer who will tell you which numbers to press to contact the operator. In addition, you will have to spend time waiting for the consultant's response. That is why we recommend that before calling the MTS operator, try to solve the problem yourself. If you cannot do without the help of a specialist, then use the instructions below to at least reduce the waiting time for a response.

To contact the MTS operator, follow these steps:

1. Call the number 0890 , 8 800 250 08 90 or +7 495 766 01 66 (when and which number should be used is indicated above);
2. After you hear the voice of the autoinformer, press the number 1, then - 0;
3. Choose whether you want to evaluate the quality of the operator's work by clicking on the corresponding number;
4. Wait for the operator's response. You will be informed of the approximate waiting time.

If the operator does not answer for a long time, you can try to call back later, or use alternative methods of contacting the contact center. Information about current alternative ways given at the end of the article.

MTS operator number in Belarus and Ukraine

Operator mobile communications MTS has a huge customer base. MTS has subscribers not only in Russia, but also in other countries, for example, there are enough of them in Belarus and Ukraine, therefore, you should tell how to call the MTS operator in these countries.

Operator numbers MTS Belarus:

• 0880 - free number for communication with the operator while in the MTS network;
• +375 17 237 98 98 - a free number that allows you to call the help center from any number, including from a landline phone.

By calling indicated numbers You can change the tariff for MTS, manage services, find out the balance and, of course, get expert advice. Operator response time depends on network congestion.

MTS Ukraine operator numbers:

• 111 - short number for calls from MTS numbers;
• 0 800 400 000 - number for communication with the operator from any phone;
• +38 050 508 11 11 - number of the help center in roaming abroad;
• 555 - number for quick connection with the operator (cost - 0.47 UAH per call).

As you can see, MTS Ukraine subscribers have the opportunity not to waste time waiting for the operator's response, but to get advice right away, however, the service is paid. Some time ago, something similar operated in Russia. There was no separate number, however, informing the subscriber of the waiting time, the autoinformer offered to get advice out of turn for a fee.

Alternative ways to contact the operator

We told how to call the MTS operator. Now you know all the current numbers for today. It would seem that this can be completed, but there is some problem - waiting for a specialist's answer. Unfortunately, it is far from always possible to quickly get through to the MTS operator. Sometimes the wait is longer than 10 minutes. Not everyone has the patience to wait that long. If you do not want to wait, then try to solve the problem using one of the methods below. In addition, you can always solve the problem yourself through the MTS personal account.

You can contact the MTS operator in one of the following ways:

1. Use the My MTS application to ask a question to a help center specialist in chat mode;
2. Ask your question by email [email protected] You can ask to answer your mail or call back;
3. Use the callback service. The service is not connected or managed in any way. Usually, an autoinformer offers to use it when all the specialists are busy.

The most attractive is the first method, which involves the use of the My MTS application. You can communicate with the consultant through this application absolutely free.

Sometimes it becomes necessary to make a call to the Mobile TeleSystems operator. However, to implement this today is more difficult than it might seem. Many of the company's services are automated, and therefore most of the issues can be resolved using an automatic service, or on the operator's website, there are solutions for most difficulties. Nevertheless, there are times when you need to make a call to the operator, and not everyone knows his number.

Communication with the MTS operator for free

One of free ways communication with the operator is a call to the short number 0890. But this is quite problematic, because you will need to listen to a lot of information from the auto-instructor. Further, by pressing a certain sequence of keys, you will go into standby mode, the duration of which can be from a couple of minutes to an hour.

The easiest way to contact the operator is to call the multichannel official phone: 8-800-250-08-90 . The call is also free. Here it will be much to get through to him easier.

By calling the above number, you will hear the voice of the autoinformer. From the first moments you hear it, immediately press the key " 1", then " 0". The automatic service will be asked to evaluate the work of the operator in the call center, press "1", then "0". Within a short period of time after this, you will be connected to the operator.

The following fact should be taken into account: on a multichannel telephone technical support clients get through possible with any phones, with the exception of mobile, connected to the MTS. In view of the absence of other means of communication near you, you can call a specialist using the short number, which is recorded above in this article.

How to contact with a short number

It is often not easy to get through to the operator, because about several thousand people are trying to do the same from their mobile phones at the same time. Each of them requires the help of the operator in various matters.

In order to call a specialist directly, you will need, after listening to the menu, to enter the necessary numbers in a certain order. To speed up and simplify the process, and to avoid listening to a lot of information that is not important to you, just remember the combination of numbers you need to contact the operator.

1. Key "1".
2. Then "0".
3. You will be redirected to the menu to assess the work of the operator. There, immediately press " 1" or " 0", It does not matter.

No user can provide for all options developments and protect yourself from meeting difficulties. But on the other hand, subscribers have the opportunity to make it more convenient to deal with emerging difficulties. To do this, they need to find out in advance the contacts of the MTS support service and clarify the working conditions of contact centers.

This simplest action will allow you to avoid trouble, since the clients of the mobile operator will be able to ask for the help of a professional at any time. Moreover, the cellular company has provided several various ways communications, including calls from the phone and communication through the official website, so that each person can easily contact the operators hotline.

Modern companies are obliged to provide customers with the most accessible and diverse service. This also applies to the free technical support of MTS. Therefore, so that not a single subscriber is disappointed in cellular communication and could continuously use the connected services, mobile operator provided various support contacts and problem solving services:

1. special service phone;
2. online chat;
3. universal USSD commands to manage communications and connected services;
4. service centers and service salons;
5. official communities in in social networks;
6. special shape feedback;
7. Email.

Choosing one of the listed approaches, users should be guided by the peculiarities of the current situation, their own capabilities and desires.

MTS support service - free number for communication with the operator

The easiest way to contact consultants from your mobile phone is to call single number provided by the telecom operator. But besides it, there are other phones from which you can reach the contact center:

• 0890 – universal phone for subscribers;
• 8800 250 0890 - call from other operators and for CO line owners ( landlines).

It is important to emphasize that the use of each of the listed options is free, so users do not have to worry about additional costs. This is especially true if the client cannot use the MTS SIM card or has encountered difficulties directly related to cellular communication and call quality.

MTS customer support service - mobile phone

Special attention deserves the MTS support phone for customers located abroad. People who are in roaming should dial a special number +74957660166.

It must be emphasized that replacing the number +7 in front with the usual eight is unacceptable. The combination resulting from the changes will not allow you to contact operators contact center.

The good news for those who want to call consultants will be the absence of a call fee.

Assistance remains free of charge, regardless of where the client is located. MTS specialists will try to help a person in need of tips, no matter what situation he finds himself in.

How to write to the MTS support service?

If the user needs to contact the MTS technical support staff, and the contact center number is unavailable, you can try to write. For this you will need:

1. visit the official portal of the telephone company;
2. log in to your personal account by entering your mobile number and a unique password;
3. open online chat.

In addition to the online consultant on the site, subscribers have the opportunity to contact online support in official communities mobile operator in social networks. But before that, you will have to make sure that the selected group or public really represents MTS, and is not a personal creation of one of the subscribers.

The "help" section on the official portal deserves special mention. It contains a large amount background information that can help customers and visitors cope with almost any difficulty. A convenient division of the section into separate thematic subsections will make navigation and search for reference information more convenient and easier.

home internet support

Those who have difficulty not with the usual mobile communications, but with the Internet, should use the same approaches as indicated above. Similar options are offered for connecting television.

It is important to note that sometimes getting help requires verifying the identity of the caller. Therefore, the client in need of assistance should prepare in advance:

• passport data;
• service contract;
• PUK code.

In addition, if the user decides to cope with the difficulties without a phone, simply by visiting the nearest sales salon, he will definitely need a passport, which he must take with him.

In connection with the expansion of the number of cellular communication services provided, network subscribers may have a number of service issues. Since not all users can use the automatic menus on the site, the question more and more often arises of how to talk with a live MTS operator. After all, it is the support service consultant who will be able to give qualified reflections on all the subtleties of the services we offer.

4 ways to talk with an MTS operator

1. 08-90 . A single short and free number for all the operator's clients in Russia, Belarus and Ukraine.
2. 8-800-250-08-90 . A single federal and toll-free number for calls from other mobile operators and landlines.
3. +7-495-766-01-66 . Free international number for calls in roaming from any phone.
4. Alternative methods for communication.

Method I - How to contact a live MTS operator

Multichannel support line only for calls from mobile numbers operator:

• The initial dialing of a short number allows you to connect the subscriber to the automatic voice support menu;

Method II - How to talk with a live MTS operator

The multi-channel support line works for subscribers of the operator, as well as users of other cellular networks and landline calls:

• The initial dialing of the federal number allows you to connect the subscriber to the automatic voice support menu;
• The voice menu can help solve the most popular questions and inform the subscriber about the services;
• For electronic control voice menu the subscriber should select the corresponding menu keys on the phone according to the prompts of the system;
• To directly contact the consultant, the subscriber should press the "0" key and wait for the connection on the line;
• The subscriber's waiting time can be up to half an hour, since at the same time as your call, the support service receives requests from other users;
• Waiting subscribers are served in a live queue as workers are released.

Method III - How to talk with an MTS operator

The multi-channel international support line works for the operator's subscribers, as well as users of other cellular networks and landline calls while roaming:

• The subscriber's waiting time can be up to half an hour, since at the same time as your call, the support service receives requests from other users;
• Waiting subscribers are served in a live queue as workers are released.

Method IV - How to connect with an MTS operator

There are several alternative methods getting support from company employees:

1. Menu personal account of the subscriber "My MTS". Leave a request for service and your contact details so that the consultant will contact you as soon as possible.
2. Support section on the operator's website. Leave detailed information about the problem and your contacts to receive a response from the service.
3. Email. To the official email box You can also send a service question to the company and the staff will answer you within 24 hours.
4. You can get help in the official MTS communities on social networks:

In recent years, the mobile operator MTS, following the dictates of the times, teaches subscribers to solve problems on their own, without the help of a consultant. To do this, you need: to be able to navigate in " world wide web”, be registered in the personal account on the website of the MTS operator, visit the provider’s pages on social networks. This reduces the load on the support service, but sometimes it makes life very difficult for the subscriber, because far from everything can be foreseen and solutions to not all difficult cases can be brought to the attention of customers.

It is important to know how, if necessary, to contact a live help desk operator.

How to call a "live" MTS operator

Artificial intelligence demonstrates great success in the ability to analyze the situation. He learned to recognize human speech and adequately answer many questions. But in atypical situations, the machine folds, its algorithm is not designed to solve "human" problems. Therefore, the opportunity to connect and communicate with a specialist remains important. Below are ways to bypass the standard automatic replies and quickly contact a support person.

Let's see what hotline phone numbers are:

0890 - short number for MTS subscribers. When an incomprehensible situation arises, they first of all remember it, trying to communicate with a call center employee. But before the desire was carried out quite easily. Now you can hear the cherished phrase “Your conversation is being transferred to the operator”, you can pretty much wander around the back streets of the menu. You can speed up the search by trying to use the once found algorithm:
– From the proposed options, select the 2nd and then press 0 .
- The same as in the previous version, but the sequence of points 5-0.
It is worth noting that both options are found empirically and it is not a fact that they will always work.

Phone 8-800-250-08-90 for all operators and city. The number should be used to call the MTS reference company from a mobile phone of other operators. Today, when it is very difficult to use a short number to communicate with an employee, but many people have two SIM cards in their phones, this option can be a life-saving opportunity to talk to an operator. Calling him is free for everyone cell numbers. After hearing the answer of the autoinformer, select the 1st menu item, and then press "zero". The same number can be dialed when calling from a landline phone. The algorithm for further actions is the same as for a call from mobile phones. Calls from the landline are also not paid.

1. +7-495-766-01-66 - phone number for calls from abroad. Designed for travelers in international roaming. When typing it, it should be noted that it does not start with an eight, but with “+7”. This is a prerequisite for calling an operator from any other country. For MTS subscribers, the call is free. According to the information posted on the Mobile Telesystems website, you can use it while being on the territory of Russia.

Other ways to contact MTS technical support

If none of the above phone numbers It was not possible to contact the technical support service, you can try your luck in alternative ways:

• There is a feedback form on the MTS website. Here you have the opportunity to ask an exciting question, make a claim, complain about fraudulent activities. To get help in this way, you must first fill out a questionnaire and choose how to receive an answer: by SMS, by email (you will need to provide it), or by phone.
  Pay attention to this opportunity to get a live conversation. True, the answer in this case will have to wait.
• Those who are not MTS customers can write to ask a question on email address blogs @ mts.ru and get an answer.
• The telecom operator has its own accounts in the social networks OK, FB, VK and Google plus. The answer to the question can be obtained by contacting support directly through the social network.
• By registering on the operator's website, you can use the services personal account or "My MTS" and independently find solutions in many difficult situations. You can manage your tariff, connect and disconnect services, and use other features.
• The last opportunity is to visit the nearest MTS office. Here you will get live communication and a solution to the issue.